Help & support

RowMate Support

Got a question, found a bug, or want to suggest a feature? We usually reply within a couple of days. Reach out any time.

Frequently asked questions

How do I create an account?

Tap “Sign up” on the welcome screen. You enter your email address and a password, then the athlete name you want shown on your profile.

I forgot my password. What do I do?

Tap “Forgot password?” on the sign-in screen and enter your email address. We will send you a link to set a new one. Accounts made before email sign-in can still sign in with their athlete name.

How do I log a training session?

Open the Log tab, choose a session type (Erg, Row, Run, Swim, Cycling, or Gym), and fill in your distance, time, and other details.

Can I use RowMate without a coach or a set training plan?

Yes. You can log sessions freely at any time, set your own goals, and track personal bests without following a structured plan.

Where is my training data stored, and is it private?

Your data is stored securely with row-level security, meaning only you can access your own records. We don't sell your data or use it for advertising.

How do I delete my account?

Go to Profile → Delete Account. This permanently removes your account and all associated data immediately, and cannot be undone.

What is RowMate Pro?

RowMate Pro adds the AI coach: ask questions about your training, get the reasoning behind each day's session, weekly and monthly reports, training plans built around your goal, and erg screen scanning from a photo. Everything else in the app stays free.

How do I cancel RowMate Pro?

Subscriptions are billed by Apple, so cancel in your Apple ID settings: Settings > your name > Subscriptions > RowMate. Your Pro features stay available until the end of the period you have paid for.

I resubscribed or changed phone and Pro is missing.

Open the paywall from the Coach tab and choose Restore purchases. If it still does not appear, email us and we will sort it out.

I found a bug or have a feature idea. Who do I tell?

We'd love to hear it. Email scumbags.scallywags@gmail.com with as much detail as you can (what happened, what device you're using), and we'll take a look.

Still stuck? Email scumbags.scallywags@gmail.com.